1. Return:
We at Gold One store guarantee your complete satisfaction with the products you purchase. If you are not satisfied with any product purchased from our store, you can return it for a refund.
2. Return conditions:
- Products must be in their original condition and unused.
- The invoice or original purchase receipt must be attached to the product.
- The return must be requested within 14 days from the date of receipt of the order.
3. Return procedures:
- Please contact us via email (goldone@info.com) to request a return.
- After approval of the return, returned products must be sent to us by registered mail.
- The amount paid will be refunded after receiving the products and verifying their condition.
4. Replacement:
If there is an error in size, color, or any other problem with the product, you can request an exchange.
5. Replacement terms:
- Products must be in their original condition and unused.
- Exchange must be requested within 30 days of receipt of the order.
6. Replacement procedures:
- Please contact us via email (goldone@info.com) to request a replacement.
- After approval of the exchange, the products to be exchanged must be sent to us by registered mail.
- The new product will be shipped after receiving the products to be replaced and checking their condition.
7. Exceptions:
Exceptions may apply to some products under special conditions. Please refer to product description for more details.
8. Contact:
For any inquiries or assistance with returns and exchanges, please contact our customer service team via email: goldone@info.com